The most recent iteration of the ITIL® framework, which is a widely used set of rules and best practises for IT service management (ITSM), is ITIL® v4. Lean, Agile, and DevOps practises are incorporated into ITIL v4 to improve IT service delivery, giving ITSM a comprehensive approach.
There are four service management dimensions in ITIL v4:
People and organizations: how service management is influenced by an organization's culture, structure, and roles. Information and technology: the knowledge and equipment utilized to provide services. Click below for more information :
https://youtu.be/uQ81h99Dnz4
Like
Comment
Share
