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Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q24-Q29):
NEW QUESTION # 24
Select all access level permission types for workspace (Documents Workspace) membership. (Choose three.)
- A. Contributor
- B. Write-Only
- C. Read-Only
- D. Partial
- E. Full Access
- F. Collaborator
Answer: A,C,E
NEW QUESTION # 25
What is the maximum limit for creating performance dashboards for private users?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION # 26
Which of the following best defines the performance view for Agents?
- A. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
- B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
- C. Used to view historical data only.
- D. Used to monitor real-time contact center metrics.
Answer: A
NEW QUESTION # 27
Which Genesys Cloud CX feature helps reduce wait time for each call?
- A. Workforce Management
- B. Automatic Call Distribution
- C. Skill-based Routing
- D. IVR
Answer: C
NEW QUESTION # 28
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)
- A. Default Inbound Script
- B. Default Outbound Script
- C. Sales Script Template
- D. Blank Script
- E. Collection Script Template
- F. Default Callback Script
Answer: A,C,D,E
NEW QUESTION # 29
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