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Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q93-Q98):
NEW QUESTION # 93
Jenny is monitoring five queues in real-time. She identifies one of the queues' Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?
- A. Queues Activity
- B. Performance Dashboard
- C. My Queues Activity
- D. Queue Performance
Answer: A
NEW QUESTION # 94
WebRTC phones require all hardware and software to be properly installed.
- A. False
- B. True
Answer: B
NEW QUESTION # 95
Alerts that have been read are not included in the alert count, even if they are still active.
- A. False
- B. True
Answer: B
NEW QUESTION # 96
What additional functionality does Communicate bring to Genesys Cloud CX?
- A. Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.
- B. Knowledge-based features, such as FAQs and communities.
- C. Directory capabilities, such as advanced search, profiles, and keyword searching.
- D. Call center features, such as ACD and scripting.
Answer: D
NEW QUESTION # 97
You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.
- A. False
- B. True
Answer: B
NEW QUESTION # 98
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