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Cisco Advanced Administration and Reporting of Contact Center Enterprise Sample Questions (Q10-Q15):

NEW QUESTION # 10
Refer to the exhibit.

In Cisco Finesse 10.0(x), a workflow is created for an Outbound Option call. Which condition must be added to ensure that the workflow can distinguish between the Outbound Option call and an agent-initiated outbound call?

A. BAStatus is not empty.
B. callVariable1 is not equal to 1.
C. BACampaign is not empty.
D. BAAccountNumber is not empty.
E. BAStatus is not equal to 1.

Answer: A

NEW QUESTION # 11
Which option best describes the issue with a call failing in Cisco Unified ICM at the Send to VRU node in a comprehensive Cisco Unified Customer Voice Portal deployment?

A. The call type is not mapped to the Cisco Unified ICM script.
B. The Cisco Unified CVP server is running on temporary licenses.
C. The VXML application is not deployed to the CVP servers.
D. The VRU label in the Cisco Unified CVP dial plan does not match the dial peer on the VXML gateway.

Answer: D

NEW QUESTION # 12
Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting?
(Choose three.)

A. agent greeting
B. Courtesy Callback
C. recording a .wav file
D. Emergency Contact Center closure
E. FTP a file
F. agent whisper
G. IVR Outbound option

Answer: B,C,E

NEW QUESTION # 13
You have deployed a VXML application named MyVXMLApp. Which variable name must be passed using one of the user.microapp.ToExtVXML ECC variables?

A. vxmlapp=MyVXMLApp
B. app=MyVXMLapp
C. appname=MyVXMLApp
D. application=MyVXMLApp

Answer: D

NEW QUESTION # 14
Refer to the exhibit.

The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?

A. route pattern configured for survey DN
B. dial peer configured for survey DN
C. dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
D. dialed number configured for UCCE scripts
E. dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts

Answer: D

NEW QUESTION # 15
......

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