Pass Guaranteed Quiz 2023 Genesys Fantastic PC-CIC-Core: PureConnect: CIC Core Certification Prep Guide

We have three versions packages of the PC-CIC-Core exam questions to help you comprehensively. Also, all contents are carefully prepared by our researchers. So you needn’t to read and memorize the boring reference books of the PC-CIC-Core Exam. Most people have successfully passed the exam under the assistance of our study materials. So try to trust us. Our PC-CIC-Core study materials will help you generate a wonderful life.

Passing the PC-CIC-Core exam can provide individuals with a number of benefits, including increased job opportunities, higher salaries, and greater recognition within the industry. It is a challenging exam that requires a deep understanding of the Genesys PureConnect platform, but it is also a rewarding and valuable certification for those who are willing to put in the time and effort needed to prepare for it.

PC-CIC-Core Prep Guide

PC-CIC-Core Test Papers & PC-CIC-Core Certification

As old saying goes, god will help those who help themselves. So you must keep inspiring yourself no matter what happens. At present, our PC-CIC-Core study materials are able to motivate you a lot. Our products will help you overcome your laziness. Also, you will have a pleasant learning of our PC-CIC-Core Study Materials. Boring learning is out of style. Our study materials will stimulate your learning interests. Then you will concentrate on learning our PC-CIC-Core study materials. Nothing can divert your attention.

Genesys PureConnect: CIC Core Certification Sample Questions (Q12-Q17):

NEW QUESTION # 12
What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?

A. Directory control toolbar
B. Menu bar
C. My Status field
D. Call control toolbar

Answer: D

NEW QUESTION # 13
The Sales Manager and Accounts Manager roles must allow all members to dial internationally.
How would you configure the IC system to allow international dialing for users in these two roles?

A. Determine the list of users for each role and then grant them international dialing privileges by opening each user account and selecting International from the Phone Classifications on the Admin Access dialog box.
B. From each Roles' property dialog box, select Security, Access Control and then Phone number Classifications, then select International.
C. All Interaction Center users can dial all phone classifications by default, so they already have this privilege.
D. From the Interaction Client, each user should right-click on the "Make Call" button and select international from the list of phone classifications.

Answer: B

NEW QUESTION # 14
The manager of the Marketing department wants a tab available, in the CIC client applications, that displays all of the members of the Marketing department. However, she does not need any kind of call routing for the department.
How do you configure this?

A. Create a Marketing object in the Department container of Interaction Administrator. Add all members of the Marketing department to the container.
B. Create a Role for the Marketing department and assign the appropriate extension to that role. Add all members of the Marketing department to the Marketing role.
C. Create a Workgroup called "Marketing". Add all members of the Marketing department to the Marketing workgroup. Assign the appropriate extension to that workgroup and ensure that it is assigned an ACD queue type.
D. Create a "Marketing" workgroup. Do not assign an extension or queue. Add all members of the Marketing department to the marketing workgroup.

Answer: A

NEW QUESTION # 15
You are the supervisor of a contact center that uses chat, email, and phone calls to communicate with your customers. You want to improve the time required for the initial introductory chat and other common chat topics.
What would you do to improve your agents' efficiency when working with chat messages?

A. Create text messages and send them to each agent so they can copy and paste them when needed.
B. Store a pre-created message as a whisper tone, for chats, that will be sent automatically to anyone communicating via chat.
C. Use Response Management libraries to create an initial chat welcome message and other chat messages and links for common questions.
D. Have each agent copy and paste their initial chat message into a text file so they can access it again later.

Answer: C

NEW QUESTION # 16
What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?

A. Setup Assistant
B. Interaction Designer
C. Interaction Attendant
D. Interaction Administrator

Answer: D

NEW QUESTION # 17
......

You can use this Genesys simulation software without an internet connection after installation. Tracking and reporting features of our PureConnect: CIC Core Certification PC-CIC-Core practice exam software makes it easier for you to identify and overcome mistakes. Customization feature of this format allows you to change time limits and questions numbers of mock exams.

PC-CIC-Core Test Papers: https://www.trainingdump.com/Genesys/PC-CIC-Core-practice-exam-dumps.html