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New Latest C_C4H520_02 Exam Pattern Pass Certify | High-quality C_C4H520_02 Cert Exam: SAP Certified Application Associate - SAP Field Service Management 2005
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SAP C_C4H520_02 Certification Exam Topics:
Topic Areas | Topic Details, Courses, Books |
---|---|
Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
SAP Certified Application Associate - SAP Field Service Management 2005 Sample Questions (Q56-Q61):
NEW QUESTION # 56
In which scenario of Service engagement does SAP Field service management primarily provide capabilities to complement? Choose the correct answer.
- A. No Touch
- B. High Touch
- C. Video Chat
- D. E-mail Interaction
Answer: B
NEW QUESTION # 57
What object corresponds to the service call in ERP? Choose the correct answer.
- A. Service Contract
- B. Sales Order
- C. Service Order
- D. Quotation
Answer: C
NEW QUESTION # 58
Which Business object permissions could you enable to use Time and Material journal? Note: There are
2 correct answers to this question.
- A. Expense
- B. Worktime
- C. Mileage
- D. Activity
Answer: A,C
NEW QUESTION # 59
What are activities done by the crowd owner? Note: There are 3 correct answers to this question.
- A. Check skills and certifications
- B. Accept service calls
- C. Check and approve partner documents
- D. Review partner details
- E. Plan service calls
Answer: A,C,D
NEW QUESTION # 60
What are typical Crowd workers? Note: There are 3 correct answers to this question.
- A. Managers
- B. Partners
- C. Freelancers
- D. Dispatchers
- E. Subsidiaries
Answer: B,C,E
NEW QUESTION # 61
......
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