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The Salesforce Certified Business Analyst certification exam is designed for professionals who want to demonstrate their expertise in analyzing business processes and requirements in the context of Salesforce. This certification is ideal for individuals who work as business analysts, consultants, or project managers and want to validate their understanding of Salesforce’s capabilities and best practices. The certification exam covers a wide range of topics, including data modeling, process automation, user interface customization, and reporting and analytics. It also tests the candidate’s ability to work with stakeholders, gather and document requirements, and design solutions that meet business needs.

Vce Certified-Business-Analyst Exam

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Salesforce Certified Business Analyst Exam Sample Questions (Q219-Q224):

NEW QUESTION # 219
Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."

A. Challenge
B. Monster
C. Victory
D. Helper

Answer: A

NEW QUESTION # 220
Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers.
The business analyst (6A) leading this project needs to validate that the requirements meet the goal.
What should the BA do to ensure alignment?

A. Circulate the requirements to stakeholders, incorporate feedback, and obtain sign-off.
B. Survey customers to confirm whether the new site meets their requirements.
C. Conduct a whiteboarding session to ensure the requirements are accurate.

Answer: A

NEW QUESTION # 221
The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners. While whiteboarding the process, one stakeholder continuously interrupts and points out inefficiencies with invoicing and delivery processes.
What should the BA do to prevent the session from being derailed?

A. Shift the conversation from onboarding to the stakeholder's concerns.
B. Ask the stakeholder to focus on the onboarding process.
C. Add the stakeholder's concerns to a "parking lot" for further discussion.

Answer: C

NEW QUESTION # 222
A business analyst has been asked to evaluate all of the reporting tools that Universal Containers (UC) currently uses, including CRM Analytics, to identify gaps and overlaps in functionality.
Which tool would help UC understand the existing functionality.

A. Value stream map
B. Capability model
C. Process map

Answer: C

NEW QUESTION # 223
A business analyst (BA) at Universal Containers had a meeting with sales and service reps to gather requirements around contact management for a new Salesforce implementation. A sales rep wants a place to capture the names of the contact's spouse and children to help build the relationship. The BA writes the following user story.
"As a user, I need to be able to record a contact's title and role as separate data points so I know who to address for various needs of the account.'' Who should be listed as the persona?

A. Contact
B. Sales rep
C. Service rep

Answer: C

NEW QUESTION # 224
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