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The MB-910 certification exam is an updated version of the previous MB-900 exam. The updated exam includes new topics and areas of focus, such as Power Automate, Power Apps, and Dynamics 365 Customer Insights. Passing this exam demonstrates that a professional has the foundational knowledge and skills required to work with Dynamics 365 applications and services.

The Microsoft Dynamics 365 Fundamentals (CRM) certification exam covers a range of topics related to the Dynamics 365 platform, including customer engagement, sales, marketing, customer service, and field service. Individuals who pass this exam will be able to demonstrate their ability to work with the Dynamics 365 application and will be well-equipped to help organizations implement and manage this tool.

Exam Sample MB-910 Questions

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What is the meaning of the Microsoft MB-910 Certification Exam?

Microsoft Azure Infrastructure Services provides a platform for creating, deploying and managing Infrastructure as a Service (IaaS) solutions. This certification represents proficiency in designing and implementing infrastructure solutions using the Microsoft Azure platform in an enterprise setting.

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q63-Q68):

NEW QUESTION # 63
A company plans to implement Dynamics 365 Sales to manage sales pipelines.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-professional/customize-business-process-flows

NEW QUESTION # 64
A company plans to implement Dynamics 365 Field Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/inspections

NEW QUESTION # 65
A company uses Dynamics 365 Customer Service.
The company plans to use support queues to organize and monitor the progress of cases. Customer support agents will select cases from queues in which they are members. Agents release case items if they are not able to continue working on a case.
Which statement describes what happens when a case item is released from the queue?

A. The case continues to remain in the agent's personal queue until someone else selects the item from the queue.
B. The case is removed from all queues.
C. The case is removed from the agent's personal queue and returned to the original support queue.

Answer: C

Explanation:
Reference:
https://docs.microsoft.com/en-us/learn/modules/using-dynamics-365-queues-to-manage-case-workloads/4- working-with-queues

NEW QUESTION # 66
A company plans to implement Dynamics 365 Customer Service.
Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses.
You need to create a glossary for employees.
Match each item to its definition. To answer, drag the appropriate definition from the column on the left to its item on the right. Each item may be used once, more than once, or not at all. Each correct match is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-gb/learn/modules/get-started-with-dynamics-365-for-customer-service/2-core- components

NEW QUESTION # 67
A manufacturing company plans to implement Dynamics 365 Field Service.
You need to determine which features are needed to meet the company's requirements.
Which features should you implement? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.