ITIL-4-Foundation Real Questions - Sample ITIL-4-Foundation Questions Answers

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ITIL 4 Foundation Exam is designed to evaluate a candidate's understanding of the ITIL framework, including key concepts, principles, and practices. ITIL-4-Foundation exam covers topics such as service management, service value system, service value chain, and ITIL practices. It is a multiple-choice exam that consists of 40 questions and takes 60 minutes to complete. Candidates who pass the exam receive the ITIL 4 Foundation certification, which demonstrates their knowledge and understanding of the ITIL framework. ITIL 4 Foundation Exam certification is highly valued by employers and can help professionals advance their careers in IT service management.

Obtaining the ITIL 4 Foundation certification can greatly enhance a candidate’s career prospects in the IT industry. It demonstrates their knowledge and understanding of the ITIL 4 framework and their ability to apply it in a practical setting. ITIL 4 Foundation Exam certification is recognized globally and is highly valued by employers. It can lead to job opportunities in IT service management, IT operations, and IT governance.

ITIL-4-Foundation Real Questions

ITIL-4-Foundation Real Questions - Free PDF Quiz 2023 ITIL First-grade Sample ITIL-4-Foundation Questions Answers

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ITIL 4 Foundation Exam Sample Questions (Q200-Q205):

NEW QUESTION # 200
What is the starting point for optimization?

  • A. Determining where the most positive impact would be
  • B. Understanding the vision and objectives of the organization
  • C. Standardizing practices and services
  • D. Securing stakeholder engagement

Answer: B


NEW QUESTION # 201
Which statement about costs is CORRECT?

  • A. Costs removed from the consumer are part of service consumption
  • B. Costs removed from the consumer are part of the value proposition
  • C. Costs imposed on the consumer are costs of service utility
  • D. Costs imposed on the consumer are costs of service warranty

Answer: B


NEW QUESTION # 202
What can be described as an operating model for the creating and management of products and services?

  • A. Guiding principles
  • B. Practices
  • C. Governance
  • D. Service value chain

Answer: D

Explanation:
Reference:
https://www.thinkhdi.com/library/supportworld/2019/evolution-itil-new-operating-model-itil-4.aspx


NEW QUESTION # 203
What is defined as a change of state that has significate for the management of an IT service?

  • A. Known error
  • B. Incident
  • C. Problem
  • D. Event

Answer: D


NEW QUESTION # 204
What is important for a 'continual improvement register' (CIR)?

  • A. Improvement ideas from many sources are kept in a single CIR
  • B. Improvement ideas are documented, assessed and prioritized
  • C. Improvement ideas that are not being actioned immediately are removed from the CIR
  • D. Improvement ideas are tested, funded and agreed

Answer: B


NEW QUESTION # 205
......

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