Today’s order management approach doesn’t scale to the needs of modern CSPs. It generally requires stitching together multiple disconnected systems and labor-intensive processes.
one of the world’s leading information and communications technology providers, worked with ServiceNow to streamline its order management process so it could bring solutions to market faster, increase productivity, and reduce the complexity of its web of legacy systems.
With ServiceNow, the company has improved order capture and gained needed billing updates, order orchestration workflows, inventory updates in real time, and the ability to use TM Forum open APIs—all within a single platform.
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