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To become a Salesforce Certified Field Service Lightning Consultant, candidates must pass the Salesforce Field-Service-Lightning-Consultant exam. Field-Service-Lightning-Consultant exam tests a candidate's knowledge of field service management, the Salesforce platform, and the implementation and configuration of Field Service Lightning solutions. Candidates who pass the exam demonstrate their ability to design and deploy custom solutions using Salesforce Field Service Lightning.

Achieving the Salesforce Certified Field Service Lightning Consultant certification is a great way to demonstrate expertise in the Field Service Lightning platform and set yourself apart from other Salesforce professionals. Salesforce Certified Field Service Lightning Consultant certification is highly valued in the industry and can lead to increased job opportunities and higher earning potential.

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Salesforce Certified Field Service Lightning Consultant Sample Questions (Q270-Q275):

NEW QUESTION # 270
Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.
What should a Consultant recommend to meet this requirement?

A. Adjust the Scheduled End field on the Service Appointment.
B. Change the Status field on the Service Appointment.
C. Update the In Jeopardy field on the Service Appointment.
D. Post to the Service Appointment Chatter feed.

Answer: D

NEW QUESTION # 271
The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers

A. There are no service resources available with the required skill levels.
B. The territory of the resources was not included in the global optimization request.
C. The optimizer uses a scheduling policy different from what is used on the dispatch console.
D. Global optimization doesn't reschedule appointments that have rule violations.

Answer: B,C

NEW QUESTION # 272
which work rule should a field service lightning consultant use to assign service resources based on related object records?

A. required resources
B. extended match
C. match field
D. resource availability

Answer: B

NEW QUESTION # 273
The org-wide default sharing for a service appointment is set to be private If service appointment is cancelled, which users will have visibility to record?

A. Assigned resources, owner of service appointment and member of user territory
B. Owner of service appointment and member of user territory
C. Assigned resources, owners of service appointment and member of service territory
D. Owner of service appointment and member of service territory

Answer: B

NEW QUESTION # 274
universal containers outsources 100 hours of weekly maintenance to an external contractor. Jobs are assigned to a contractor manager instead of individual external technicians. The contractor manager is in charge of updating service appointments and work orders upon completion.
How should a consultant implement the requirement?

A. Set the individual technicians as capacity-based service resources.
B. Create the contractor manager as a crew service resource.
C. Set the contractor manager as a capacity-based service resource.
D. Create the individual technicians as service crew members.

Answer: C

NEW QUESTION # 275
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