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Cisco 820-605 exam consists of multiple-choice questions, and the duration is 90 minutes. Candidates are required to answer 60 questions, and the passing score is 70%. 820-605 exam is available in English and can be taken online or at a proctored testing center. 820-605 exam fee is $300, and candidates are allowed to retake the exam after a waiting period of five days.

Cisco 820-605 exam covers a wide range of topics related to customer success management, including understanding customer needs, managing customer relationships, driving business outcomes, and measuring customer success. 820-605 exam is designed to assess the candidate's ability to apply industry best practices and methodologies to manage customer relationships effectively. Cisco Customer Success Manager certification is highly valued by Cisco partners, and it is an excellent way to demonstrate your expertise in the field of customer success management.

Passing the Cisco 820-605 exam can lead to various career opportunities, such as becoming a Cisco Customer Success Manager, a customer success specialist, or a customer experience manager. These roles involve working with customers to ensure their satisfaction and success with Cisco products and services.

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Cisco Customer Success Manager Sample Questions (Q83-Q88):

NEW QUESTION # 83
At which lifecycle stage does the Customer Success Manager identify the solution purchased?

A. Purchase
B. Onboard
C. Select
D. Implement

Answer: C

NEW QUESTION # 84
Which two outcomes are expansion opportunities within customer success? (Choose two.)

A. deployment of solution
B. expansion of solution features
C. renewal of solution subscription
D. expansion of solution services
E. purchase of a new solution

Answer: A,B

Explanation:
Explanation/Reference:

NEW QUESTION # 85
Which two outcomes are expansion opportunities within customer success? (Choose two )

A. expansion of solution services
B. expansion of solution features
C. deployment of solution
D. purchase of a new solution
E. renewal of solution subscription

Answer: A,E

NEW QUESTION # 86
Refer to the exhibit.

Which action must be taken by Customer Success Manager?

A. Develop a customer testimonial.
B. Review the financial index.
C. Identify the adoption barriers.
D. Recommend expansion opportunities

Answer: C

NEW QUESTION # 87
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

A. The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.
B. Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position.
C. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
D. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.

Answer: C

NEW QUESTION # 88
......

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