Captive centers, also known as global in-house centers or global capability centers (GCCs) are client-owned, client-operated delivery centers. Global Captive centers typically function in a non-domestic, talent-rich and low-cost location, providing business-critical outcomes directly to the parent company. Initially, these captives provided back-office or customer support, and product innovation or data and analytics support hardly ever took place. Today, offshore captive center are driving the transformation agenda of their parent organizations. The employees in a captive center are legal employees of the organization, not the vendor.
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