For years, businesses have been replacing their analog phone lines with VoIP phone service. In its early years, VoIP picked up its own reputation among users and skeptics who touted it as unreliable; however, throughout its history, this new communication technology has grown in popularity and left its mark as a reliable and practical communication solution for businesses of all sizes.
Today, businesses use VoIP features to set up my phone with customers and colleagues, expand their businesses seamlessly, monitor employee performance, and build customer loyalty. By harnessing the power of the cloud, VoIP also offers a degree of flexibility and simplicity that analog users just can't experience.
While analog phone service keeps communications fixed in one location, VoIP allows you to make and receive your business calls from any device (office, mobile, or soft phone app) or forward them to external sites and extensions.
The flexibility and convenience of this technology is what most users love about business VoIP providers.
Small businesses and entrepreneurs are also able to use VoIP phone service to create the image of a larger company with features like auto attendant and custom prompt menus.
What can you expect from a VoIP phone service?
VoIP takes analog audio signals and converts them into digital data which can be transmitted over the internet. With less bandwidth required to transmit the data, there is less occurrence of jitter which causes that choppy audio and lackluster call quality that drives everyone crazy.
Call quality, cost savings, and easy setup are the main drivers of VoIP's success but there are several features and capabilities that set this communication technology apart.