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Download Cisco Customer Success Manager Exam Dumps
NEW QUESTION 21
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?
- A. Engage with the account team to understand the expansion opportunities
- B. Build an understanding of your customer's business and market trends and priorities
- C. Speak the internal contacts to understand the customer sentiment and outstanding escalations
- D. Perform a deep analysis of all the sales orders to the past 24 months
Answer: B
NEW QUESTION 22
What are two examples of expand opportunities? (Choose two.)
- A. training on existing features
- B. adding headcount to manage solution by the customer
- C. hosting an executive review
- D. increasing license count
- E. providing solution optimization services
Answer: D,E
NEW QUESTION 23
Which list of components of a Customer Success Quarterly Success Review is common?
- A. results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter
- B. results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter
- C. results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter
- D. results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter
Answer: A
NEW QUESTION 24
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