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Genesys Cloud CX: Architect Certification Sample Questions (Q38-Q43):
NEW QUESTION # 38
Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?
- A. Dynamic Views
- B. Dashboards
- C. Reports
- D. All of the above
Answer: A
NEW QUESTION # 39
What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?
- A. 25%
- B. No Limit
- C. 50%
- D. 100%
Answer: D
NEW QUESTION # 40
Architect supplies a built-in _______________ flow.
- A. Outbound Call
- B. Secure Call
- C. Inbound Call
- D. In-Queue Call
Answer: D
NEW QUESTION # 41
If you navigate away from the page without saving the Script, you will not lose any work you have completed.
- A. True
- B. False
Answer: A
NEW QUESTION # 42
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
- A. Wrap-up Codes
- B. Resolution Codes
- C. Account Codes
- D. Status
Answer: A
NEW QUESTION # 43
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