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Salesforce - Implementing Field Service Lightning Sample Questions (Q35-Q40):
NEW QUESTION # 35
When the universal container UC technician installed a product at a customer site the technician must perform all future work for that customer Which process should the consultant use to meet the requirements?
- A. Add the resources as a required resource on the contact
- B. Add the resources as a required resource on the asset
- C. Add the resources as a required resource on the account
- D. Add the resources as a required resource on the work order
Answer: C
NEW QUESTION # 36
Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers
- A. Auto-generate Work Orders with a 14 day Generation Horizon.
- B. Aute-generate Work Orders with a 14 daya Generation Timeframe.
- C. Associate a Required Skill called Site Visit to a Maintenance Plan.
- D. Associate 2 Work Type called Site Visit to a Maintenance Plan
Answer: A,D
NEW QUESTION # 37
A Salesforce customer is planning to roll out Salesforce for all their Sales and Service staff.
Senior Management has requested that monitoring is to be in pla for Operations to notify any degradation in Salesforce performance.
How should an integration consultant implement monitoring?
- A. Use APIEVENT to track all user initiated API calls through SOAP, REST or BULK APIs.
- B. Use Salesforce limits API to capture current API usage and configure alerts for monitoring.
- C. Identify critical business processes and establish automation to monitor performance against established benchmarks.
- D. Request Salesforce to monitor the Salesforce instance and notify when there is degradation in performance.
Answer: C
NEW QUESTION # 38
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.
- A. Build a report using the Work Order inventory module.
- B. Build a report to view Products Consumed on Work Orders.
- C. Build a report using the Service Appointment Inventory module.
- D. Build a report to view Inventory Transactions.
- E. Build a report to view Products Consumed on Work Order Line Items.
Answer: B,D,E
NEW QUESTION # 39
Northern Trail Outfitters (NTO) imports a file daily into Marketing Cloud of customers who have bought a tent from their website that day. They want to set up a month-long welcome Journey which sends emails specific to the purchase such as the type of tent, the available accessories for the tent, and care of the tent at different points throughout the Journey. NTO also recognizes that due to their competitive prices, they have had customers purchase more than one tent within a month.
What type of data should be used in the Decision Splits in their Journey to make sure the choices reflect the correct tent?
- A. Journey Data
- B. Contact Data
- C. Salesforce Data
- D. Entry Data
Answer: A
NEW QUESTION # 40
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