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The ITIL 4 Foundation Certification Exam is a globally recognized certification that validates an individual's expertise in IT service management. ITIL (Information Technology Infrastructure Library) is a framework of best practices for IT service management that aligns IT services with the needs of the business. The ITIL 4 Foundation Certification Exam is designed to test an individual's knowledge of the ITIL 4 framework and its key concepts, principles, and practices.

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The ITIL 4 Foundation Exam covers a wide range of topics related to the ITIL 4 framework, including the four dimensions of service management, the service value system, service value chain activities, and the guiding principles of ITIL 4. The exam is designed to test candidates on their understanding of the key concepts and principles of ITIL 4 and their ability to apply them in real-world scenarios.

ITIL 4 Foundation Exam Sample Questions (Q94-Q99):

NEW QUESTION # 94
When planning 'continual improvement', which approach for assessing the current state of a service is
CORRECT?

A. An organization should always use a single technique to ensure metrics are consistent
B. An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis
C. An organization should always use an approach that combines Lean, Agile and DevOps methodologies
D. An organization should always develop competencies in methodologies and techniques that will meet their
needs

Answer: D

NEW QUESTION # 95
Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?

A. Service configuration management
B. Deployment management
C. Problem management
D. Service desk

Answer: D

NEW QUESTION # 96
How should an organization adopt continual improvement methods?

A. Select a single method for all improvements that the organization handles
B. Select a few key methods for the types of improvement that the organization handles
C. Build the capability to use as many improvement methods as possible
D. Use a new method for each improvement the organization handles

Answer: B

NEW QUESTION # 97
Which activity is part of the 'continual improvement' practice?