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Salesforce Field Service solution enables organizations to connect their field service teams with their back-office operations. This solution helps companies deliver exceptional customer service and increase operational efficiency. The Salesforce Certified Field Service Consultant exam ensures that professionals possess the necessary skills to implement this solution effectively. Salesforce Certified Field Service Consultant certification also validates the individual's expertise in managing service contracts, warranties, and entitlements.
Salesforce Field-Service-Consultant (Salesforce Certified Field Service Consultant) Certification Exam is a professional certification that is designed for individuals who want to prove their expertise in the field of field service management using the Salesforce platform. Salesforce Certified Field Service Consultant certification exam is the perfect choice for professionals who work as field service managers, service delivery managers, consultants, or anyone who wants to expand their knowledge and skills in this area.
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Salesforce Field-Service-Consultant exam is a certification exam designed to test the knowledge and skills of professionals who work with Salesforce Field Service. Salesforce Certified Field Service Consultant certification is ideal for individuals who are looking to validate their expertise in managing and implementing Field Service solutions for their clients. The Field-Service-Consultant certification is a great way to demonstrate that you have the skills and knowledge necessary to help companies manage their field service operations more efficiently and effectively.
Salesforce Certified Field Service Consultant Sample Questions (Q132-Q137):
NEW QUESTION # 132
Upon arrival for the service appointment, technician report a team of people is required to resolve the issue How can the dispatcher ensure the required resources are assign to the issue?
- A. Create a new work order and assign a crew
- B. Create a new service appointment and assign to crew
- C. Assign the existing work order to crew
- D. Assign the existing service appointment to the crew
Answer: D
NEW QUESTION # 133
A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers
- A. Add the resources assigned to the Service Territory's Member related list.
- B. Configure and run the User Territory Sharing Job in Field Service Settings.
- C. Create a new user territory associated with the Service Territory and dispatcher.
- D. Assign a new user territory and add each of the assigned service resources.
Answer: B,C
NEW QUESTION # 134
Universal Containers's (UC) Technicians use the iOS Salesforce Field Service mobile app to track Service Appointments. UC requires some customers to sign their Service Reports when work is completed. The majority of UC's customers receive a Service Report without signature capture.
How should a Consultant configure Salesforce Field Service to support customer signatures?
- A. Build a Flow on the Service Appointment record.
- B. Install an AppExchange eSignature solution.
- C. Supply each Service Technician with a portable printer.
- D. Generate a Service Report with a Signature Type.
Answer: B
NEW QUESTION # 135
A customer wants to integrate a new dataset with pre-existing contacts. This data will be updated via separate data feeds from the main contact information.
What data model configuration should be recommended'
- A. Create new Salesforce data extension and link it to the other data extensions.
- B. Create a new data extension and link it to the other data extensions.
- C. Create additional attribute fields in the main contact data extension.
- D. Create a new data extension and link it as a new population.
Answer: B
NEW QUESTION # 136
Universal Containers' (UC) product named "Widget 1" should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on "Widget 1" at their location. What should be implemented to ensure the customer's case automatically receives remote technical support?
- A. Create a Workflow Rule on the Case.
- B. Create a Visualforce Page on the Case.
- C. Create an Entitlement Template on the Product.
- D. Create a Milestone on the Product.
Answer: D
NEW QUESTION # 137
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