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Salesforce Certified Administrator Sample Questions (Q83-Q88):

NEW QUESTION # 83
The support team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account`s support plan expires What should an administrator configure to meet this requirement?

A. Auto-Response rule
B. Workflow rule
C. Assignment rule
D. Escalation rule

Answer: B

NEW QUESTION # 84
The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.
Which feature must be enabled to ensure the quick action will be displayed as expected?

A. Email-to-Case
B. Email Alerts
C. Email Notifications
D. Email Templates

Answer: A

Explanation:
Explanation
Email-to-Case allows you to create cases from incoming emails. You need to enable this feature and set up routing addresses and case creation settings.
References: https://help.salesforce.com/s/articleView?id=sf.customizesupport_email_to_case.htmtype=5

NEW QUESTION # 85
List the objects that may have Sharing Rules

A. * Lead
* Account
* Contact
* Opportunity
* Case
* Campaign
* Custom Objects

Answer: A

NEW QUESTION # 86
Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West. Customer Cases do not meet the existing criteria should be assigned to Queue - World.
Which solution will satisfy this requirement?

A. In Case Support Settings, change Default Case Owner to Queue - World.
B. In an Active Case Flow, change the name of the Queue to World.
C. Using a Trigger, change the owner of Cases outside the US to Queue - World.
D. Using a Workflow Rule, change the owner of new Cases outside the US to Queue - World.

Answer: A

Explanation:
Section: Volume K

NEW QUESTION # 87
What should be the Advanced filter Conditions to meet the requirement "Find contacts owned by Poo that have a title of CFO, functional role of CFO, or reports to the CFO?
1) Title equals CFO
2) Functional Role equals CFO
3) Reports To equals CFO
4) Contact Owner contains Poo