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The CIS-ITSM certification provides numerous benefits to both individuals and organizations. For individuals, the certification demonstrates their expertise in ITSM and ServiceNow implementation, which can lead to career advancement and increased job opportunities. For organizations, the certification ensures that their employees have the necessary skills to effectively implement and manage ServiceNow ITSM solutions, leading to improved efficiency and productivity.

ServiceNow CIS-ITSM certification is an important credential for professionals working in the IT service management domain. It validates the skills and knowledge of individuals in various IT service management areas and demonstrates their expertise in the ServiceNow ITSM platform. With the right training and preparation, individuals can easily clear the certification exam and take their career to new heights.

Latest CIS-ITSM Exam Preparation

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q90-Q95):

NEW QUESTION # 90
An Inbound Action processes an email received by ServiceNow to create or update a record in ServiceNow.

A. True
B. False

Answer: A

NEW QUESTION # 91
In Problem Management, which role is required to delete a problem record?

A. itil
B. nobody
C. problem_admin
D. problem_coordinator

Answer: C

Explanation:
Explanation

NEW QUESTION # 92
In Knowledge Management, where can user criteria NOT be used?

A. Cannot Read held on the knowledge article
B. Can Read related list on the knowledge base
C. Can Read field on the knowledge article
D. Roles field on the knowledge article
E. Can Contribute related list on the knowledge base

Answer: D

NEW QUESTION # 93
Which of the following statements are correct for standard changes? (Choose two.)

A. Standard changes do not have change tasks.
B. Standard changes are typically low risk and have detailed procedures.
C. Standard changes can be automated.
D. Standard change procedures must be stored in the Knowledge base.

Answer: B,C

Explanation:
Explanation

NEW QUESTION # 94
An administrator has unchecked the "Enable content pack creation" checkbox after users had created content packs.
What is the impact of this change?

A. The Clone Customize button will continue to be available.
B. Users can continue to edit the contents of existing packs.
C. All existing content packs will be deleted.
D. Users can modify the description and title of existing packs.

Answer: D

NEW QUESTION # 95
......

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