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Salesforce Field-Service-Consultant certification exam consists of 60 multiple-choice questions, and the candidate has 105 minutes to complete the exam. Field-Service-Consultant exam covers a range of topics, including but not limited to, field service management, mobile workforce management, scheduling and dispatching, and service contracts and entitlements. To pass the exam, the candidate must score at least 63% or 38 out of 60 correct answers. Successful candidates receive a Salesforce Certified Field Service Consultant certificate, which is valid for two years.

Salesforce Field-Service-Consultant (Salesforce Certified Field Service Consultant) Certification Exam is an essential certification for individuals looking to enhance their career profile as Salesforce consultants. Salesforce Certified Field Service Consultant certification exam is aimed at validating an individual's capability to deliver robust and comprehensive field service solutions that meet the company's requirements. As a respected industry certification, the Salesforce Field-Service-Consultant certification offers professionals enhanced employment opportunities, reputation in the profession, and potential for increased earnings.

Salesforce Field-Service-Consultant certification is an excellent way to demonstrate your expertise in Salesforce Field Service solutions. It is a challenging exam that requires extensive knowledge of the platform, but it is a valuable certification that can help you advance your career in the field service industry. With the right preparation and dedication, you can become a Salesforce Certified Field Service Consultant and join the ranks of top professionals in the industry.

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Salesforce Certified Field Service Consultant Sample Questions (Q101-Q106):

NEW QUESTION # 101
Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders?
Choose ? answers

A. The Preventative Maintenance Gantt and filter the list to show only desired work orders
B. The Dispatcher Work Order Polygon and filter the list to show only desired service appointments
C. The Dispatcher Console Map and filter the list to show only desired service appointments
D. The Dispatcher Console Appointment list and filter the list to show only desired service appointments

Answer: C,D

NEW QUESTION # 102
Universal containers (UC) sells shipping containers and container parts. UC wants to track each customer's container and associated parts for Florida servicing, sales, and reporting purposes.
Which solution should a consultant recommend to relate the parts to a customer's container?

A. Create an asset hierarchy on the account with the container as the root asset and the parts as child assets.
B. Create a hierarchical relationship between the parent product container and child parts products.
C. Add the container as an asset on the account and mark the parts internal assets.
D. Add the container as a product on the account and the parts to a child product related list.

Answer: A

NEW QUESTION # 103
Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

A. Attach Knowledge Articles to Work Order Line Items Only.
B. Include Quick Actions and Global Actions in Attached Articles.
C. Attach Articles to Work Orders and Work Order Line Items.
D. Manage Attached Articles and Search the Knowledge Base.

Answer: C,D

NEW QUESTION # 104
Which two scenarios are fully supported by Maintenance Plans? Choose 2 answers

A. Quarterly sales visits to a customer
B. Appointments on the first Tuesday of the month
C. Site inspections during the first week of the year
D. Weekly recurring appointments at 8:00 AM

Answer: A,C

NEW QUESTION # 105
The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers

A. Global optimization doesn't reschedule appointments that have rule violations.
B. There are no service resources available with the required skill levels.
C. The territory of the resources was not included in the global optimization request.
D. The optimizer uses a scheduling policy different from what is used on the dispatch console.

Answer: A,B

Explanation:
Explanation
Global optimization is a process that reschedules all service appointments within a specified time frame based on predefined criteria such as travel time or priority[82]. Global optimization doesn't reschedule appointments that have rule violations because it assumes that those appointments are manually scheduled by dispatchers for valid reasons[83]. There are no service resources available with the required skill levels because updating the skills required on the most common work types has increased the complexity of jobs and reduced the pool of qualified resources[84]. The optimizer uses a scheduling policy different from what is used on the dispatch console would not explain why the jobs are still scheduled to resources that lack the appropriate skill level.
Scheduling policies are records that define the optimization criteria for scheduling service appointments such as minimizing travel time or maximizing resource utilization[85]. The territory of the resources was not included in the global optimization request would not explain why the jobs are still scheduled to resources that lack the appropriate skill level. Global optimization requests are records that specify which service territories and time frames should be optimized[86]. References:
https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_overview.htmtype=5
https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_faq.htmtype=5
https://help.salesforce.com/s/articleView?id=sf.fs_skills_overview.htmtype=5
https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_overview.htmtype=5
https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_requests_overview.htmtype=5

NEW QUESTION # 106
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