Salesforce ARC-801 Valid Exam Objectives | Valid ARC-801 Test Pattern

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Salesforce ARC-801 certification exam is an essential credential for professionals who work with B2B customers and need to design and implement multi-cloud solutions that meet their specific needs. Design and Implement B2B Multi-Cloud Solutions certification demonstrates that the candidate has the knowledge and skills required to design and implement highly effective solutions that can help companies achieve their business goals. With the growing demand for B2B multi-cloud solutions, the Salesforce ARC-801 certification can help professionals stand out and advance their careers in this field.

Salesforce is a well-known provider of cloud-based software solutions for businesses. The company offers a range of products and services that help organizations manage their customer relationships, streamline their operations, and improve their overall performance. One of the key offerings of Salesforce is the Salesforce ARC-801 certification exam, which is designed to help professionals design and implement B2B multi-cloud solutions.

Salesforce ARC-801 certification exam consists of 60 multiple-choice questions, which must be completed within 90 minutes. ARC-801 exam is delivered online and can be taken from anywhere in the world. The passing score for the exam is 68%, and candidates who pass the exam receive a Salesforce certification that is valid for two years.

Salesforce ARC-801 Valid Exam Objectives

Valid ARC-801 Test Pattern & Test ARC-801 Quiz

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Salesforce Design and Implement B2B Multi-Cloud Solutions Sample Questions (Q21-Q26):

NEW QUESTION # 21
At Custom Cabinets LLC, the service appointments often span over multiple days bot are 2 to 4 hours in duration per day. The company would like to optimize the service resource's day and have them see as many customers as possible. Additionally, Custom Cabinets LLC would like a customer service representative to follow up with the customer once the field work has been completed.
Which approach should the Solution Architect take to meet these requirements?

A. Leverage out-of-the-box Salesforce Field Service Work Types and out-of-the-box Multiday Service Appointments. Use declarative automation to create a follow-up Case for customer service.
B. Leverage out-of-the-box Salesforce Field Service Multiday Service Appointments. Use declarative automation to send a follow-up email to the customer.
C. Leverage out-of-the-box Salesforce Field Service Work Types and declarative automation to clone Service Appointments for multiple days. Use declarative automation to create a follow-up Case for customer service.
D. Leverage declarative automata to done Service Appointments for multiple days. Like declarative automation to send a follow-up email to the customer.

Answer: B

Explanation:
Leverage out-of-the-box Salesforce Field Service Multiday Service Appointments1. This is a simple and efficient way of scheduling service appointments that last for more than a day.

NEW QUESTION # 22
Universal Containers (UC) u about to develop a new call center solution utilizing Salesforce products including Service Cloud, LiveMessage, Experience Cloud, and MuleSoft. UC would prefer no real customer data to be stored within Salesforce but to be made view only. These views should only be utilized by a select few individuals that may be assigned the ability to view this data temporarily and have it removed.
Which two features should a Solution Architect suggest to maintain these constraints?

A. Third-party ETL, Profiles
B. Salesforce Connect, User Profiles
C. Apex Callouts, User Permissions Sets
D. Salesforce Connect, User Permission Sets

Answer: D

Explanation:
Salesforce Connect allows you to integrate external data sources with Salesforce and access them in real time without storing them in Salesforce1. User Permission Sets let you grant access to various tools and functions to users without changing their profiles12. You can assign permission sets to users with different licenses and revoke them when needed3.

NEW QUESTION # 23
Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventative maintenance work. Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create quotes for the customer.
Widgets Wonderful's project owner has some questions regarding the number and types of licenses needed for the users and would like to better understand how warranties will be addressed.
Which two combined options should a Solution Architect suggest?
Choose 2 answers

A. Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements.
B. Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses.
C. Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses.
D. Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements.

Answer: A,B

Explanation:
CPQ licenses are required for users who need to create quotes for customers, which includes both field service team members and sales representatives. Therefore, 30 CPQ licenses are needed for 10 field service team members and 20 sales representatives. According to 23, Salesforce Field Service licenses are required for users who need to access the dispatcher console or the mobile app, which includes only field service team members. Therefore, 10 Salesforce Field Service licenses are needed for 10 field service team members.
Salesforce CPQ is a software that automates pricing and proposal generation of complex products/services, which matches the company's needs. According to 2, Salesforce Field Service is a software that enables scheduling and optimization of field service resources, which also matches the company's needs. According to 5, Service Cloud for Salesforce CPQ is an add-on that allows users to manage entitlements (warranties) and contracts (SLAs) within Salesforce CPQ without customizations.
https://www.salesforce.com/products/cpq/pricing/
https://www.salesforce.com/editions-pricing/service-cloud/field-service/

NEW QUESTION # 24
Universal Containers (UC) is currently utilizing Salesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will often ask about sales orders that typically exist within Revenue Cloud.
What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access?

A. Provide the field service team with a Sales Cloud license to view Order data.
B. Generate a new permission set that grants access to the Order object and assign it to the field service users.
C. Provide the field service team with CPQ licenses to view Order data.
D. Generate a new profile that grants access to the Order object and assign it to the field service users.

Answer: B

Explanation:
Generate a new permission set that grants access to the Order object and assign it to the field service users1. This way, you can provide granular access to specific fields and records without changing their existing profile or license. This can also improve performance by avoiding unnecessary queries and calculations for sharing.
https://trailhead.salesforce.com/credentials/b2bsolutionarchitect

NEW QUESTION # 25
Universal Containers (UC) is a global organisation that wants to establish a 628 Commerce site to meet changing customer expectations and expand into new markets. These expectations include being able to self-serve 24x7 and get automated updates on orders. There are existing sales channels used at UC. Including a standard Sales team as well as a partner sales channel.
The sales leader met with a Solution Architect and shared that they want to grow their digital capabilities over the next 2 years. Time is of the essence and the sales leader needs to have the ecommerce solution in place as soon as possible to capture market share in new geographies before other competitors move in. The executive team has promised prompt access to key stakeholders as needed.
What is the appropriate next step 'or the Solution Architect?

A. Recommend in iterative rollout strategy for one of the new geographies where B2B Commerce is first rolled out to secure first mover status, while the Solution Architect gathers more requirements around other capabilities and requirements, and then roll those out over subsequent phases.
B. Propose the introduction of B2B Commerce and CPQ to address the key areas of need such as global commerce, complex pricing, quoting and discounting needs; highlight the key features 6ra the alignment of the features to the needs outlined.
C. Propose a set of high-level design options with architecture diagrams depicting the potential elements of a solution that would meet the needs of the enterprise, including pros and cons to help the stakeholders make final decisions.
D. Recommend discovery meetings with additional stakeholders to gather information on the functional and technical requirement across the sales and other functional areas, then provide a recommendation based on information gathered to deliver an MVP.

Answer: D

Explanation:
the B2B Solution Architect views more on the overall solution architecture in pure B2B scenarios. The certificate covers different aspects of the duties of an enterprise solution architect, such as understanding business requirements in the whole customer journey and understanding best practices to implement multi-cloud solutions. Therefore, it is important to conduct discovery meetings with key stakeholders to understand their needs and pain points before proposing a solution.

NEW QUESTION # 26
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