While booking your American Airlines flight ticket, if you get stuck at any stage and need immediate support, a phone call is the fastest way to connect with the airline. You can call at number 1-800-433-7300 to speak with a live agent in real time. Besides if you don't know the process, follow these:
- Dial the American Airlines hotline number 1-800-433-7300
- Then select the language you want to use, follow the IVR
- Press 1 to purchase a ticket
- Press 2 to make changes
- Press 3 for a refund and baggage
- Press 4 for seat selection
- Press 5 for more options
- Choose one option, and say 'speak to a live agent' stay on call
- Once the live agent is available, talk to them, and you can get the solutions
Alternate Ways To Connect the American Airlines
Chat support: You can also use the chat options to get immediate answers to your queries:
- To begin chatting, get on the support page of the American Airlines
- Login to your account, else continue as a guest
- Type your message to get automated solutions
- In case you still need support, an American agent will join you soon to have a live chat session
Email support: You can email American Airlines if you have to share feedback, concern, compliment, etc. To email:
- Go to the support page of American Airlines, click on the email link
- Select the topic and subtopic to open an associated form
- Please fill out the correct information in the form and submit it
- The American Airlines team will get through to the form and reply to you soon
American Airlines Customer Service Wait Time
While you connect the airline over the phone, speaking with a live agent takes around 5-10 minutes. However, as it also depends on several factors such as the reason for the call, time to call, the department you are calling, etc, it might be extended further also. In some cases, like if you call during the Flight Cancellation, delay, disruption, etc, the waiting period is extended to 40-50 minutes.
Why Does it Take so Long for American Airlines to Answer the Phone?
Though American Airlines always provides immediate support to its passengers, However, there are times when the call volume is high, and it takes longer to connect. Given below are common reasons why it might happen; take a look:
Limited customer support team: The airline has a limited support team in situations like covid and when there are a lot of flight disruptions, delays, etc. In that case or similar, it becomes difficult for the team to handle all the crowds simultaneously.
Specific working hours: The American Airlines support team is available 24/7, but for specific departments, they are available during business hours only. If you call the airline after working hours, nobody on the other side will pick up your phone.
How long is hold time for American Airlines?
The hold time is generally 5-10 minutes when you are with the airline. But it can be extended to hours based on what's happening and why you are calling. If your flight gets cancelled and you need assistance at most, the hold time is the longest because almost everyone tries to contact the airline simultaneously for the same reason.
