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NEW QUESTION 47
In Knowledge Advanced Search what is the use of the Concept feature?

A. Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.
B. Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.
C. Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.
D. Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.

Answer: B

Explanation:
The Dictionary uses concepts and synonyms to associate different words that have the same meaning with one another. A concept is simply a word and its synonyms, which the Dictionary treats as a single object.
Intelligent Search uses concepts to match words in both users' questions and in the knowledge base content based on their meaning. It also recognizes that some concepts are more important to users than others, and uses that information to prioritize answers within search results.
Reference:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/tuning-intelligent-search.html#c_About_Concepts_and_Synonyms_aa1039663

NEW QUESTION 48
An authorized Knowledge Advanced user has created a translated document from a master document, but later wants to remove it from the system. The system does not allow the user to delete the translated document.
What can be the reason for this?

A. The user cannot delete the translated document because version numbers between the various localized versions are dependent on each other.
B. The user cannot delete it because it directly affects the reference document that the translation document is based upon.
C. The user cannot delete the translated document; you have to remove it from the user's access by unpublishing a version.
D. The user needs Admin permission to delete the translated document.

Answer: C

Explanation:
You cannot delete translated documents; you can remove them from user access by unpublishing a version.
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page

NEW QUESTION 49
Which two statements are true about workflows in Knowledge Advanced? (Choose two.)

A. Once a user rejects the article, it moves to the previous step.
B. Once a user rejects the article, the system automatically deletes the article.
C. A Workflow process can only be used while creating and editing the articles.
D. In Workflow you cannot reassign a task to another user or team.
E. A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.

Answer: A,E

Explanation:
D: A workflow consists of one or more steps. Each step defines a task that is assigned to a user or team of users, and the task assignment appears in the user's Inbox in Knowledge Advanced. When the task is completed, the user can either:
E: A workflow process is a sequences of steps, such as creating, editing, translating, reviewing, and approving, that you can define to enforce specific content management procedures for your organization.
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 4

NEW QUESTION 50
You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

A. There is no display position defined for the answer article.
B. The answer article is not assigned to any staff member/staff agent.
C. There is no answer content added to the answer article.
D. The answer status is not set to public or custom status of status type "public".
E. The answer is not assigned to any product/category that is visible to a customer.
F. There is no search term added in the answer keyword list.

Answer: D,E

Explanation:
In order for answers to appear on the customer portal, the Status, Access Level, Language, Product, and Category fields must be set to a visibility that allows access by customers. If even one field does not allow visibility, the answer will not be available on the customer portal.
C: The primary factor that determines the visibility of answers is answer status. There can be many custom answer statuses, but all must be either a Public or Private status type, which is determined when the custom status is created.
F: Products and categories-The visibility settings for the products and categories associated with the answer will also affect the visibility. If the answer is assigned to a product or category that is not visible to customers on a particular interface, the answer will also not be visible to customers, unless it is assigned to another product or category that is visible on the interface. In other words, if you have an answer that is assigned to two products, and one of the products is not visible on the interface, but the other product is, your answer will appear on the interface. However, if the answer is assigned to two products, and neither product is visible on the interface, your answer will not appear on the interface under any circumstances.
Reference:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm

NEW QUESTION 51
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