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NEW QUESTION 32
The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance across the whole IT department.
Which of the following will BEST help to improve staff behaviour?
- A. Running safe to fail experiments that provide learning opportunities
- B. Comparing the cost of delay' between work items to ensure that financially valuable work is prioritized
- C. Adopting Kanban boards to visualise the flow of work across software development teams
- D. Implementing CI/CD toots to deploy software quickly
Answer: A
NEW QUESTION 33
Which are elements of the service value system?
- A. Governance, service value chain, practices
- B. Outcomes, utility, warranty
- C. Service provision, service consumption, service relationship management
- D. Customer value, stakeholder value, organization
Answer: A
NEW QUESTION 34
Which is included in onboarding?
1. Negotiating service targets with customers
2. Building awareness of the new consumer
3. Ensuring resources are prepared for service provision
4. Designing the service components and infrastructure
- A. 1 and 4
- B. 1 and 2
- C. 2 and 3
- D. 3 and 4
Answer: C
NEW QUESTION 35
An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently.
What is the FIRST step the organization should take to start to improve the situation?
- A. Review skills and competencies of user support staff to ensure they have the required capability
- B. Encourage teams to collaborate so they can focus on value for users
- C. Improve the integration of tools to ensure there are no gaps between processes
- D. Use value stream mapping to help understand the end-to-end flow of user support
Answer: D
NEW QUESTION 36
A software development team makes many hundreds of small changes every week.
Who can BEST make the decision of whether to accept each change?
- A. The other members of the software development team
- B. The IT change manager
- C. The software development manager
- D. The sponsor in the service consumer organization
Answer: A
NEW QUESTION 37
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