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NEW QUESTION 43
What are the two main features of theCisco VVB? (Choose two.)

A. allows an agent to retrieve the required information through voice commands without interacting with a customer
B. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
C. allows customers to retrieve the required information through voice commands without interacting with an agent
D. provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
E. supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

Answer: C,D

Explanation:
Explanation
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configu

NEW QUESTION 44
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)

A. configure Agent Desk Settings
B. configure Skill groups and Skill targets
C. configure the Administrators
D. configure Agent Route Groups
E. configure Route teams and Skill targets

Answer: B,D

NEW QUESTION 45
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?

A. Wrap-up on Outgoing, set to Required
B. Wrap-up on Incoming, set to Required
C. Enable "Require Idle Reason"
D. Enable "Require Logout Reason"

Answer: D

NEW QUESTION 46
Which two types of scripts can be created with the Script Editor? (Choose two.)

A. Call Studio Scripts
B. Routing Scripts
C. Call Flow and Call Control Scripts
D. Administrative Scripts
E. Tenant Scripts

Answer: A,D

NEW QUESTION 47
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?