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NEW QUESTION 25
A business to consumer (B2C) company wants to decrease service costs and improve customer relationship currently, customers pay invoices and update their contact information by mailing paper payslips back to company.
What is the recommended solution to meet the requirements?
- A. Experience Cloud with Customer Account Portal template
- B. Einstein Bots with Credit Card Payments
- C. Service Cloud Voice with Tele-pay
- D. Field Service with Integrated Payments
Answer: C
NEW QUESTION 26
Universal Containers has a policy that requires all email traffic to remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones on its legacy system.
When implementing Salesforce, what solution should a consultant recommend for this scenario?
- A. Email-to-Case
- B. Web-to-Case
- C. On-Demand Email-to-Case
- D. Salesforce for Outlook
Answer: A
NEW QUESTION 27
universal containers wants to schedule technicians for repair services when an agent is unable to solve customer problem via call center
- A. Contact Requests
- B. Mobile connect
- C. field service
- D. Omni channel
Answer: C
NEW QUESTION 28
A company has implemented Salesforce Service Cloud. The company needs Key Performance Indicators (KPIs) to ensure that its customer support service center is profitable. Which three metrics can be used to help executive management understand service center costs? Choose 3 answers
- A. All open Cases by Priority
- B. Case resolution time
- C. All open cases by Channel
- D. All Cases closed Month-to-date
- E. All Cases by Customer
Answer: A,B,C
NEW QUESTION 29
Universal Containers 'IT policy prevents third-party software from being installed on employee computers. However, the VP of Service has asked that cases be automatically created from customer emails.
What solution should a consultant recommend?
- A. web-to-Case
- B. Email-to-Case
- C. On-Demand Email-to-Case
- D. An AppExchange package
Answer: C
NEW QUESTION 30
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