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NEW QUESTION 26
What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)
- A. Provide consistent service to customers
- B. Have a clear understanding of the use cases
- C. Implementation is only as good as the underlying process
- D. Define the number of hours needed to develop the associated requirements
- E. Define the Business Pain Points
Answer: B,C,D,E
NEW QUESTION 27
Partner admin contacts have access to the data of both their partner accounts and customer accounts.
- A. True
- B. False
Answer: A
Explanation:
Reference:
customer-service-management/reference/r_RolesInstalledWithCustomerService.html
NEW QUESTION 28
What are the Forum User Types? (Choose three.)
- A. Moderator
- B. Custom
- C. Admin
- D. Registered
- E. Public
Answer: A,D,E
Explanation:
Explanation
NEW QUESTION 29
Which are the key self-service functions of the Customer Support Portal? (Choose three.)
- A. Open An Incident
- B. Service Catalog
- C. Knowledge Base
- D. Community
Answer: B,C,D
Explanation:
Explanation
NEW QUESTION 30
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