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NEW QUESTION # 49
Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?
- A. Reports
- B. Dynamic Views
- C. All of the above
- D. Dashboards
Answer: B
Explanation:
Reference:
https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/
NEW QUESTION # 50
When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.
- A. True
- B. False
Answer: B
Explanation:
Reference:
https://help.mypurecloud.com/articles/configure-a-group-phone-number/
NEW QUESTION # 51
Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)
- A. Update the Do Not Call list with records that have the appropriate wrap-up code
- B. Set up a schedule to run a daily report
- C. Automatically assign an evaluation for all calls over 5 minutes
- D. Determine how many evaluations per hour to assign to a quality evaluator
- E. Determine how long to retain recordings and whether to archive or delete them
Answer: B,C,E
Explanation:
Reference:
https://help.mypurecloud.com/articles/about-quality-policies/
NEW QUESTION # 52
What statements are true regarding contact lists used for outbound campaigns? (Choose three.)
- A. Each campaign can have its own contact list, or contact lists can be shared among campaigns
- B. Contact lists are read-only and cannot be updated by the agents
- C. To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name
- D. A contact list can have its own unique structure, including an arbitrary number of phone number types
- E. Contact lists must contain the home phone number and first and last name fields, at a minimum
Answer: A,C,D
NEW QUESTION # 53
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